Error code 80048820 and Windows XP

In the last 48 hours Microsoft has improved the security of Microsoft Account/Windows Live ID/.NET Passport authentication by requiring you to use Transport Layer Security (TLS) to sign in.  TLS is the “next version” of what you might know as SSL, commonly shown as a padlock icon in the address bar of a web browser.

The problem with this change is that by default, Windows XP has TLS support disabled.  This also means that Messenger will fail to sign in and you’ll see the following message with error code 80048820:
Error code 80048820

To solve the problem, you will need to turn on TLS in Windows.  You can either download and run the latest version of Reviver to enable this, or follow the three steps below:

  1. Click Start, then Run, type inetcpl.cpl and click OK.
    Run box
  2. Click the Advanced tab, scroll down to the Security section at the bottom and select Use TLS 1.0 so that it’s checked.
    Turn on TLS
  3. Then choose OK and try Messenger again.

The change should take effect immediately and you should now be able to sign in as normal.

Posted on December 17, 2014, in Messenger, MSN Messenger, News. Bookmark the permalink. 11 Comments.

  1. Thanks Jonathan!🙂

  2. Hi.

    I am using Win 7 and this option is already enabled though I can’t install neither MSN 2009 nor 2012… I am getting this: http://s10.ifotos.pl/img/komunikat_whqaahe.png but I don’t disturb the process of installation. Do you know what’s wrong with it? I can send the newest logs if needed.

  3. thanks! i’m wondering about my messenger doesnt works in XP anymore. now its clearly for me. let us know if new Reviver version is available.🙂

  4. Windows 7. Since this afternoon I can’t login on msn anymore. Error 80072efd.
    Already checked TLS 1.0, 2.0 and 3.0.

  5. Thanks for being quick about things like this.

  6. thanks u dude!!! u are a genius!!!😀

  7. Thank U !!! 😀

  8. Thank u so much, Jonathan. You saved my life!

  9. Excellent! Keep up the good work, Jonathan. Unbelievable btw that encryption of M$ mail had to wait until almost 2015.

  1. Pingback: Messenger Service now requiring HTTPS (and error code 80072efd) | Jonathan Kay, MessengerGeek

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