Monthly Archives: August 2013

Microsoft to remove server-side instant messaging history and conversations

I was rather pleased when I discovered that Outlook.com had a server-side message history last August.  It’s quite handy at times to have conversations stored elsewhere without having to deal with Remote Desktop, add-ons and other trickery to do the same thing.

But today, I received an email from the Outlook.com Team with the following information:

We’re contacting you because we are making a change to the messaging history feature in Outlook.com.

Whenever you chat using Outlook.com whether it’s through Facebook, Google Talk, or Messenger, a copy of your chat is saved in the Messaging history folder. As part of adding Skype to Outlook.com, the Messaging history folder will be removed sometime this fall.

So there’s no actual cut-off date, just “sometime this fall” and my saved conversations will just disappear?

If you want to keep a record of your chats, you’ll need to move them to another folder. To move your message history:

1. In Outlook.com, right-click Folders, and then click Add a new folder.

2. Enter a name for the folder and press the Enter key.

3. Click Messaging history, and then click the check box at the very top of your message list.

4. Click Select everything.

5. Right-click any message and then click Move.

6. Select the folder you want to move your messages to, and then click Move.

I completed this process and it took nearly 10 clicks, plus some typing.  This doesn’t sound like a lot, but why do I have to do this manually?  At the very least, why couldn’t it be as simple as one button to ‘Save your data’? And Since there is no actual date, I’ll have to continue to do this process periodically until it disappears as not to lose anything from now on.

After the Messaging history folder is removed, a history of your Skype, Google Talk, and Facebook chat sessions can be found in the Messaging pane.

After the Messaging history folder is removed, the chat sessions will be found in the messaging pane?  Are they referring to the ones I just moved to a folder of my own choosing?  Does this mean they’ll be in both locations?  It’s really not clear.

messagehistoryFor me, this is just another example of how Microsoft continues to fail their customers.  According to news reports, Skype support in Outlook.com has been rolling out in preview form for four months and was was first talked about nearly a year ago.  Was this not an issue before in their rollout?  I understand why they might want to discontinue the feature since Messenger is officially on its way out, but why remove the existing conversations?  And finally, do they truly believe my conversations have no value to me that I wouldn’t want them archived automatically?

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